Follow the Patient Journey: How CareHigh Connects Dentists and Specialists Seamlessly

 In today’s dental practices, referrals play a critical role in ensuring patients receive the specialized care they need. Yet, the referral process is often one of the most inefficient and frustrating workflows in a practice.

Paper forms get misplaced.
Phone calls go unanswered.
Fax machines break or jam.
Patients wait longer than they should.
And dentists often have no visibility into what happened after they sent the referral.

This isn’t just an inconvenience—
it impacts patient outcomes and practice efficiency.

The Problem With Traditional Referrals

Most dental practices are still using outdated methods like:

  • Phone calls

  • Email threads

  • WhatsApp messages

  • Physical paperwork

  • Fax machines (yes, still!)

This leads to:

  • Lost referrals

  • Missing treatment notes

  • Miscommunication between offices

  • Patients delaying treatment due to confusion

  • Dentists unsure if the care was completed

The journey is broken — and everyone feels it:
the dentist, the specialist, the office team, and most importantly, the patient.

CareHigh: Coordinating the Journey From Start to Finish

CareHigh centralizes the entire referral workflow in one secure, HIPAA-compliant platform.

Here’s what the journey looks like with CareHigh:

1. The Dentist Identifies a Need

The general dentist recognizes that the patient requires specialist care — endodontics, oral surgery, ortho, etc.

2. The Referral is Created in Under 90 Seconds

The dentist enters basic details and attaches:

  • X-rays

  • Treatment notes

  • Images

  • Restorative plans

No scanning. No emailing. No paperwork.

3. The Specialist Receives It Instantly

The specialist sees everything clearly in one place:

  • Patient case details

  • Supporting documents

  • Referring dentist’s notes and expectations

No back-and-forth phone calls needed.

4. Both Sides Track Progress in Real Time

Both dentist and specialist can view:

  • Referral status

  • Scheduled appointments

  • Treatment outcomes

No one is left wondering, “Did the patient ever go?”

5. The Loop Closes

When treatment is complete, the specialist sends final notes back through CareHigh.

The dentist is informed.
The patient is informed.
The chart is complete.
The journey is whole.

Why This Matters

When the referral journey is connected:

  • Patients start treatment sooner

  • Dentists stay informed and confident

  • Specialists receive clearer cases

  • Teams spend less time on follow-up calls

Coordination becomes part of care — not an afterthought.

A Better Experience for Everyone

Before CareHighAfter CareHigh
Paper forms & phone callsDigital, secure referrals
Lost documents & confusionAll records in one place
No visibility after referralReal-time tracking
Delayed careFaster treatment & outcomes

Conclusion: Follow the Journey

Every referral represents a patient who needs timely, coordinated care.
When the journey is smooth, every outcome improves.

CareHigh ensures the journey is:

  • Connected

  • Transparent

  • Efficient

  • Patient-centered

Because better coordination leads to better care.

CareHigh.
Follow the journey — from referral to results.

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